Business, Management and Economics Research

Online ISSN: 2412-1770
Print ISSN: 2413-855X

Quarterly Published (4 Issues Per Year)


Volume 2 Number 9 September 2016

Impacts of Conflict Style Management of Selected Managers on Small-Size Businesses in United Arab Emirates

Authors: Fawaz Ali Thawabieh ; Revenio C. Jalagat, Jr. ; Van S. Dalluay
Pages: 164-169
This study is sought to determine the conflict management styles and values of supervisors and managers in selected Filipino owned -small scale businesses in United Arab Emirates. The researcher chooses 120 respondents who participated in the survey questionnaire. The respondents are 20 supervisors and 100 employees from among reputable Filipino restaurants and saloons all over Dubai, UAE. The researcher used the percentage analysis and ranking to assess the responses of the respondents. The study concluded that there are various management style that managers can do to supervise its staff in small-scale business. Businesses that are classified as small-scale organizations are likened to human beings that are susceptible to the different types of conflicts which are unavoidable and thus, inherent to the business operations. Different conflict management strategies are taken to handle these conflicts such as Various conflict management strategies are adopted for handling conflict; the most important among these are, mediation, negotiation, avoidance, collaborating etc. Poor management of conflicts when it occur will create the problem as conflict and discomfort are not the same. It is not the conflict that others consider the problem but poor management of such is the problem itself. Recommendations suggest that Managers should be able to develop and adopt a good motivation strategies for its staff and supervise them effectively most especially to newly established business to counter the incidence and existence of conflicts that may hinder the progress of the service. Effective management is the key to avoid or lessen the conflicts. Managers should be well-informed, understand and trained to manage conflicts in different ways and at various levels. And, conducting trainings and seminars relative to conflict management of superiors and subordinates would be suitable and appropriate for change in organization design and culture in the working environment.