Investigating the Factors Impacting the Student Satisfaction With the Universities: A Comparative Study of Malaysia and Pakistan
Authors: Faisal Khalil-Ur-Rehman ; Muhammad Farooq ; Tansholpan Bekmyrza ; Waqar Younas ; Valliappan Raju
Pages: 117-126
DOI:
doi.org/10.32861/jssr.spi2.117.126
Abstract
The purpose of this study is to investigate the factors impacting the student satisfaction with the public and private universities of Malaysia and Pakistan, which are countries representing South/South-East Asia in cross-culture perspective. The study has applied a quantitative survey design guided by five hypotheses. A questionnaire was distributed among the students of private and public universities. A conceptual framework has been developed based on the modification of Student Satisfaction Index (SSI) model to measure the satisfaction of students from different aspects, such as university image, university location, quality of academic staff, university facilities, student expectation, overall student satisfaction. The research method used was a survey-based questionnaire that consisted of a total of 396 responses from the university students. The data were analyzed with SPSS and SmartPLS 3; the results indicate that when the comparison was made separately between private and public universities of Malaysia and Pakistan. The comparative statistical score was obtained using independent sample t-Test, the university facilities of Malaysian universities resulted higher than universities in Pakistan. Therefore, the independent sample t-test results conclude that the university facilities have a significant evidence (p=0.00) to support our research findings that university facilities do affect the student satisfaction more in Malaysia (mean=4.1788) than Pakistan (mean =3.7212) and the research hypothesis is significant that there is a significant difference in student satisfaction towards university facilities in Malaysia and Pakistan. Similarly, the quality of academic staff (p=0.035) has a significant effect on student satisfaction in Malaysia (mean=3.8283) and Pakistan (mean=3.6641). Furthermore, this leads the student expectation and overall student satisfaction level of Malaysia students are higher than students in Pakistan. However, student satisfaction level on university image and university location in Malaysia and Pakistan do not differ. The study is useful for university management to improve university students satisfaction. The future researchers are recommended further explore demographic and cultural variables impact on student satisfaction.
Work Design and Competencies in Relation to Work Performance: A Proposed Framework
Authors: Mohd Faizal Hamzah ; Mohamad Noorman Masrek ; Irwan Kamaruddin Abdul Kadir
Pages: 127-136
DOI:
doi.org/10.32861/jssr.spi2.127.136
Abstract
Work performances are an essential key indicator for various organizations, especially in the library. Work performance guide libraries to develop business strategy, and achieved mission and vision of the libraries. Unfortunately, a study in work design concepts in librarianship literature is very limited. In contrast to others, profession work designs are always a key indicator to measure work performance. Therefore this fissure opens a new perspective on work performance study in library fields. Accordingly, this study proposed a new dimension in measuring work performance. Hence, the objective of this study is 1) to identify the conceptual frameworks of work performance and work design, 2) integrating these to propose a heuristic conceptual framework. A systematic review was conducted in social science, psychology, library and management databases. The generic framework was identified and the dominant dimension was listed in the systematic table. The underpinning generic framework, model, and theories were identified. The frequently used to describe work design, competencies and work performance were integrate. Based on the systematic review of the previous study, a heuristic conceptual framework of work performance, competencies, and work design were proposed. The proposed framework can serve as a fundamental conceptual framework for future study on work performance in library fields.
Understanding E-Commerce Market Using Cluster Analysis: A Case Study of the CRM Programs of Online Shopper
Authors: Natalia ; Sanny
Pages: 137-142
DOI:
doi.org/10.32861/jssr.spi2.137.142
Abstract
The purpose of this research was to segment customers of e-commerce platform based on their preference on Customer Relationship Management (CRM) programs and socio-demographic. The study surveyed 100 respondents who have bought products from e-commerce platform. The research employed cluster analysis to group customers of e-commerce platform with similar characteristics and preferences. Using CRM programs as measurement variables, the results suggested three groups of customers, they are, Lifestyle driven segment, Selective driven segment and Penny-wise driven segment. The results also showed Lifestyle driven segment as the most dominant type of customers who strongly driven by lifestyle trend and dominated by millennial. Understanding the differences between these three group segments should provide company with important information to successfully create a proper CRM programs for each segment. Therefore, effective Customer Relationship Management (CRM) programs can help a company to retain customers. The recommendation to improve CRM program effectiveness based on each cluster preferences are provided in the paper.
A Correlational Study on Savings, Spending, Investment and Insurance Among Students at Tertiary Levels
Authors: Ali Z.
Pages: 143-147
DOI:
doi.org/10.32861/jssr.spi2.143.147
Abstract
The recent economic crisis has heightened the need for the society in Malaysia to manage their financial decision making. Such implies that the knowledge on financial literacy seems to be paramount to be equipped with the Malaysians so as to navigate the complexities of managing one’s life. Taking the statement into account, the current study attempts to examine the correlations of an independent variable; savings behaviour with that of three dependent variables - behaviour in spending, knowledge of investment and knowledge of insurance among students at tertiary levels. A survey research method is employed to obtain its data among 229 volunteered students studying in various academic institutions. The results of the study reveal that there are medium positive correlations between savings and spending as well as investment, while there is a small positive correlation between savings and insurance. Such results that are obtained prove that there is a need to improve financial literacy among the participants especially in their knowledge of insurance.
Interactive Use of Performance Measurement Systems and its Impact to Firm Performance: Evidence from West Java Province Local-Owned Enterprise, Indonesia
Authors: Muhammad Dahlan
Pages: 148-152
DOI:
doi.org/10.32861/jssr.spi2.148.152
Abstract
We analysed the influence of the interactice use of performance measurement systems/(IPMS), organizational commitment/(OC), and effectiveness innovation type/(EIT) on the firm performance. Then, the extent to which that who have organizational commitment and effectveness innovation type as an intervening variables. We study the West Java Local-Owned Enterprise, Indonesian. From 146 distributed questionnaires, we obtain 69 usable data points which we analyse using Path-Analysis. We indicated that IPMS, organizational commitment, effectveness innovation type have positive and significantly effect on firm performance. Other word, we suggested that organizational commitment and effectveness innovation type as an inetrvening variable in the relationsip between IPMS and firm performance. This result implies that managers can open communication linness to subordinate to increase IPMS that lead to the improvement of OC and EIT in order to generate operational effectveness and performance. This research confirms that IPMS and OC should be increase implementation of EIT to encourage the employee’s motivation to creation by day to day in gaining firm strategic competitiveness. This research have confirmatory the importance employed of IPMS, OC, and EIT at middile to lower level employees in the Goverment Local-Owned Enterprise. I thing that less seriously in the decade were field of management accounting/performance measurement systems.
Local Government Characteristics, Adoption of Accrual Accounting, and Government Performance
Authors: NingrumPramudiati ; Baldric Siregar
Pages: 153-160
DOI:
doi.org/10.32861/jssr.spi2.153.160
Abstract
Accrual accounting is the accounting basis that began to be applied to Indonesian Government Accounting Standards (SAP) in 2015. This study aimed to examine the effect of local government characteristics on the financial performance of local government using the adoption of accrual-based Government Accounting Standard as a mediation variable. The sample is the local government in the Provinces of DIY and Central Java. This research was analyzed by Partial Least Square (PLS). The results showed that leadership education background, experience using the accrual basis, complexity, and local government’s wealth have a positive effect on the adoption of accrual-based Government Accounting Standard. Furthermore, leadership education background, and experience using accrual basis have a positive effect on the financial performance of local government. In contrary, the adoption of accrual-based Government Accounting Standard and local government’s expense have a negative effect on the financial performance of local government. The adoption of accrual-based Government Accounting Standard mediates the effect of leadership education background, experience using accrual basis, and local government’s wealth on the financial performance of local government.
User Influence on Knowledge Grid Model among Big Data Community to Promote Knowledge Sharing
Authors: Sara Hosseinioun ; Rusli Abdullah
Pages: 161-165
DOI:
doi.org/10.32861/jssr.spi2.161.165
Abstract
The significance of big data has benefited various organizations to improve their decision making, services and, productivity, while knowledge grid provides the platform to effectively capture, share, publish and manage knowledge resources to answer the questions from masses of data. However, the user’s role in these process and it influences still unclear. Therefore, this paper aimed to analyses the users impact in knowledge grid components in big data community. In this way, the research narrows the big data community members to data scientists who are able to make the structure for large quantities of formless data. This study flows the user’s roles from the human layer of knowledge grid to the other layers and combined it findings with user’s expectation of suitable model to promote knowledge sharing to clear the community member’s roles from the first step of designing a knowledge grid model till the facilitating knowledge sharing.
The Critical Success Factors for the Technology Transfer in the Klang Valley Mass Rapid Transit Project
Authors: Abdul Rahman Hamdan ; Mohamad Syazli Fathi ; Zainai Mohamed
Pages: 166-172
DOI:
doi.org/10.32861/jssr.spi2.166.172
Abstract
The Klang Valley Mass Rapid Transit (KVMRT) Project is the most massive infrastructure project in Malaysia’s history. The development of the KVMRT project requires not just local resources but as well as the involvement of foreign expertise. The government in recognising the need to reduce the dependence on foreign expertise in the local rail industry has introduced several measures for technology transfer in the KVMRT Project. The purpose of this paper is to review and identify the critical success factors in the technology transfer program in the KVMRT project. Key personnel directly involved in the planning and implementation of the technology transfer program in the MRT project were interviewed. A qualitative analysis using NVIVO 11 was done based on the findings from the interviews. Nine key success factors have been identified based on the study which are; recipient’s characteristics, provider’s characteristics, communication channel, coordination and monitoring, transfer environment, government’s policy, learning environment, mode of transfer and planning of transfer. Findings show that even though the program is well coordinated, the initial plan is one of the critical factors that need to be improved. Proper measurement also needs to be established to measure the effectiveness of the technology transfer program.
The Review of Problems in Precast Construction Activities
Authors: Yin Rui ; Zhao Sen
Pages: 173-176
DOI:
doi.org/10.32861/jssr.spi2.173.176
Abstract
The precast buildings are popular in construction industry because of shortening time, reducing site work, and less wastage, and the others. As the development of precast technology, module buildings were built in many countries in the world. But some of the precast construction is short of integrity and systematized management, then work issues are appeared for whole precast project. Despite these advantages, the precast building project management try to avoid possible risks also. It is necessary to clarify the reasons and optimize the precast management. It is not only the problem of assembling precast components, but also involves many factors such as module design, production, transportation, installation and the others. This article is to research series issues of precast construction management. The content focus on precast components design, producing process, construction problems.
Eco-Innovations in Housing Delivery: A Case of Malaysia
Authors: William Wee-Lim Hew ; Siok-Hwa Lau ; Gerald Guan-Gan Goh
Pages: 177-184
DOI:
doi.org/10.32861/jssr.spi2.177.184
Abstract
In the past decade, the residential property market in Malaysia has been slumping. Despite the rapid growth in population and creation of new households, the sales performances have been poor; affordable housing units were flooding the market, and residential overhang have increased. While many developers were not able to perform optimally, few defied the norms and prevailed. This paper investigates the success factors of these developers by identifying the needs and wants of homebuyers and how these developers have fulfilled them. From May to June 2018, discussions were held with 11 housing developers in the overhang-ridden southern region of Malaysia. Findings revealed that the successful companies were those who incorporated eco-housing concepts. Though Malaysians do not really consider energy efficiency and environmental sustainability in their purchase decisions; they appreciate the visual pleasantness and comfort of green spaces in the housing estates despite being priced beyond the affordability range. To policymakers, this paper provides an example how green spaces may be incorporated into the development of social housing without compromising cost; and to private developers, this paper provides better understanding of homebuyers’ green motivations and suggests how they should approach prospective homebuyers with better environmental design.
Bridging the Gap between Denotational Semantics and Operational Semantics in Smart Contract
Authors: Wong Wai Wai ; Gan Chin Lay
Pages: 185-192
DOI:
doi.org/10.32861/jssr.spi2.185.192
Abstract
In this era of increasing cyber dependency in business dealings there is huge potential in the adoption of Distributed Ledger Technologies (DLT) particularly in the context of smart contract in the commercial world. The phenomenon of smart contract operates independently without the cumbersome need to engage any intermediary. It has been argued that there is too much dependency on the programming aspect in the creation of smart contracts by programmers and computer scientists. Smart contract are more like an Apps which is capable of executing specific task but it fails to observe the fundamental understanding and agreement between the negotiating parties which is the core essence in traditional commercial contract. The objectives of this paper are to first, demonstrate the semantic discrepancies between traditional contract and smart contracts and the implication of the latter. Secondly, to support the proposition that programmers and computer scientists lack the required legal knowledge and logic in appreciating the various legal terms and effects of a concluded contract, there is a need to include lawyers and regulators to enhance the drafting of the corresponding denotational semantics in programming smart contract. This paper contends that the operational semantics which deals with the execution of the contract on technical platform should be consistent with and correspond with the denotational semantics.
Use and Disposal of Mobile Phones Among University Students
Authors: Ho Sew Tiep ; Goh Mei Ling ; Radziah Shaikh Abdullah ; Teo Kim Mui
Pages: 193-199
DOI:
doi.org/10.32861/jssr.spi2.193.199
Abstract
This study aims to identify the replacement and disposal of mobile phones amongst Malaysian university students. Data were collected from a sample of 620 students of 3 universities (two in Melaka and one in Kuala Lumpur), by means of a self-administered questionnaire survey. The results show that about 22% of the students replace their mobile phones annually, while most students (43%) replace their phones in more than 3 years. The most common reason for mobile phones replacement is the physical broken (58%) followed by poor function (35%). About one third of the students stockpile their retired phones and majority (37%) of them claim that they want to have them as spare units. Besides, a substantial amount of them (28%) actually do not know what to do with the retired phones. This reflects the low awareness amongst students and the lack of formal waste management system in Malaysia. Moreover, the findings show the rate of replacements of even functioning phones is high and a significant high stockpile of the retired phones, which in turn increase the generation of e-waste eventually. This study also provides evidence that the level of students’ awareness towards mobile phones recycling is still low and waste management system in Malaysia is still inadequate. Thus, the time has come for the introduction of a recycling programme for these potentially harmful waste materials. The findings of this study also lead to implications for the theory-deficient of mobile phones recycling literature. In addition, several policy recommendations for policy makers to enhance mobile phones recycling response rate are also discussed.
Shareholder Remedies Against the Management of a Company: An Appraisal Relating to Annual General Meeting
Authors: Magaji Shamsuddeen ; Nurli Yaacob ; Zuryati Mohamed Yusoff
Pages: 200-206
DOI:
doi.org/10.32861/jssr.spi2.200.206
Abstract
The Companies and Allied Matters Act 1990 provides specific remedies to shareholders in the event the company violates any of their personal right. This includes the right to receive notice and vote at the meeting. Personal action as a remedy entitled the shareholders to either an injunction or declaration against the company in addition to the monetary fine. However, enforcement of shareholder remedy in Nigeria takes very long time in court and the monetary fine is grossly inadequate. This questioned the adequacy and enforcement of shareholder remedies under Nigerian corporate law. The objective of this study is to examine various remedies available to shareholders about annual general meeting. This concerns legal provisions, decided cases and opinion of experts in order to introduce reforms that will sanction the violation of shareholder’s right. The study employed a doctrinal method which is library based and field work, in the form of a qualitative interview. The findings indicate that the court are reluctant to interfere in the enforcement of shareholder remedies due to the recognition of corporate personality principle which states that only the company has the right to seek for enforcement of remedies in court. Additionally, shareholders are not enlightened about their remedies. The study suggests for an upward review of all the monetary fines pertaining to AGM as well as the introduction of other avenues that will facilitate quick enforcement of shareholder remedies. Similarly, the regulators in Nigeria should be responsible for educating shareholders about their right and the enforcement of remedies.
The Longitudinal Impact of Intellectual Capital on Innovation Performance in SMEs
Authors: Yasmin Kamall Khan ; Laila Mohammad Kamaruddin
Pages: 207-213
DOI:
doi.org/10.32861/jssr.spi2.207.213
Abstract
In the 1980’s, many economists emphasize on the importance of innovation in promoting the country’s economic growth. The issue of innovation performance has received considerable critical attention among SMEs. Scholars have long debated the impact of Research and Development (R&D) on the creation and diffusion of innovation in companies. The key drivers of firms’ innovation should be explored beyond R&D. To date, most public policy still relies on the assumption of the number of patents and the amount of investment made on R&D. Recently, a significant literature on the theme of intangible assets such as skills, knowledge management and intellectual capital has been developed around innovation performance. In fact, several researchers proposed that intellectual capital can benefit innovation performance in several ways. This study investigated from various industries of SMEs in Australia using data from the Business Longitudinal Database (BLD) from the Australian Bureau of Statistics (ABS). The findings concluded that the relational capital and structural capital links with innovation performance are significant after two years-lagged. SC is the most significant predictor of innovation performance while human capital does not significant related to innovation performance in SMEs. Nevertheless, in the long term, SC plays an important role in organisational innovation. The enduring outcomes of this study emphasize several possibilities which would help SME managers and policy makers to better foster innovation performance.
Gold Investment in Malaysia: Refuge from Stock Market Turmoil or Inflation-Protector?
Authors: Mohd Fahmi Ghazali ; Hooi Hooi Lean ; Zakaria Bahari
Pages: 214-224
DOI:
doi.org/10.32861/jssr.spi2.214.224
Abstract
This research aims to analyse the roles of gold as a hedge or safe haven against stock and inflation, simultaneously. The standard TGARCH and quantile techniques in the TGARCH models are proposed. Based on the standard TGARCH model, this study demonstrates that gold generally displays little evidence of a strong hedge property against the stock market and inflation in the full sample (2001-2014). Nevertheless, this study reports some strong hedging roles for local gold (but not international gold) in the shorter sample (2010-2014) during the period during which particular attention was given to the European debt crisis. For the quantile relations, although we can detect some evidence of a strong safe haven in some quantiles, gold, at best, tends to be a weak safe haven during extreme movements in stock return, for both periods. Concerning gold-inflation relationships, this study reveals that gold, at best, is a less viable haven instrument. This study also reveals that various types of gold are essential to determine the hedge and safe haven effects, while gold in various weights only plays a minor role. In conclusion, these results demonstrate that gold only plays a minor role during stock market slumps and inflationary episodes in the context of Malaysia.
Page 2 of 8 |
Total Articles 109 |
Showing 16 to 30
Facebook
Twitter
Linked In