Succession Planning Strategy for Non-Academic Staff at Malaysian Public Universities
Authors: Abd Rahman Ahmad ; Khalil Abakar Moussa Kaya ; Khairunesa Isa ; Ng Kim Soon ; Siti Sarah Omar
Pages: 600-604
DOI:
doi.org/10.32861/jssr.spi2.600.604
Abstract
Today’s successful organizations realize on the important of strong key position to maintain and sustain long-term productivity. In a time when the competition for top talent increases, many organizations have developed strategic succession planning process to ensure their organizations will be well positioned to compete in the long-term. Besides, Higher education will face similar challenges as those who have led for years leave their institutions. This quantitative research aimed to identify the nature and characteristics of succession planning, to determine the relationship between the degree of clarity of the concept of succession planning and the implementation of succession planning and to identify the relationship between managerial support towards succession planning and the implementation of succession planning among non-academic staff at one of public university in Malaysia. Quantitative research method is practiced in this research. The questionnaire, 5 point Likert scale has been used to collect the data. Hence, the research sample is composed of 55 non-academic staff from Grade N41 to N54. Nevertheless, 46 of the completed questionnaires were received, producing a 92 per cent response rate for this study. The finding revealed that managerial support towards succession planning had overall highest mean values from the respondents, while the degree of the clarity of the concept and implementation of succession planning had moderate mean values from the respondents. There is a significant positive relationship between the degree of clarity of the concept and implementation succession planning. Likewise, there is a significant positive relationship between managerial support and implementation of succession planning. Moreover, implications of the findings, suggestions for future studies and recommendations for proactive implementation and action to be taken were also presented.
The Positioning Strategy of Ambon as a Music City: Case Study - Ambon City (Maluku, Indonesia) Towards World Music City
Authors: Setyabudhi Rahardjo Situmorang ; Esy Tiurmauli Sihaloho
Pages: 605-610
DOI:
doi.org/10.32861/jssr.spi2.605.610
Abstract
Ambon City has been awarded as a Music and Culinary City of Indonesia by The Bekraf RI (Republic of Indonesia’s Creative Economy Agency). This article discusses how the preparations that have been carried out by the city of Ambon towards the world music city and the various problems associated within it. A number of relevant stakeholders in Ambon were interviewed and opened various evaluations and problem solving. Various programs that have been carried out are in accordance with the standards requested by UNESCO, but the priority scale in the executed steps requires more careful attention. Some things that still need more attention are related to information, regulation, relations between stakeholders, organizing music festivals (live performances) and bureaucratic systems. This article concludes that efforts related to the world music city still need a serious effort in positioning Ambon in the midst of global competition.
Issues and Challenges Faced by Malaysian Umrah Travel Agencies in Providing Excellent Marketing Mix Services to Umrah Pilgrims
Authors: Bestoon Abdulmaged Othman ; Amran Bin Harun ; Safdar Nazeer
Pages: 611-618
DOI:
doi.org/10.32861/jssr.spi12.611.618
Abstract
Deregulated and open markets have shaped an increasingly turbulent and uncertain environment especially for the travel agent. Notably, most companies nowadays focus on an effective service marketing mix to enhance the quality of their services. Therefore, this paper aims to discuss issues and challenges faced by Umrah travel agencies in Malaysia, and proposes a newly developed marketing mix to be adopted by the Umrah travel industry. The service marketing mix model extends the current 7Ps marketing mix; by the inclusion of the new P which is Pleasure. The services delivered through 8 Ps will result in a better performance of knowledge and skill enhancements which subsequently will enable the Malaysian Umrah travel industry to compete globally thus producing a high degree of satisfaction among stakeholders. This paper ends by drawing some conclusions and identifying areas for further research.
Usage of Social Media Marketing and Service Quality Towards Customer Purchase Intention of PT. Sari Coffee Indonesia
Authors: Lasmy ; Hardijanto Saroso
Pages: 619-629
DOI:
doi.org/10.32861/jssr.spi2.619.629
Abstract
The increased smartphone users have an impact on social media users who also continue to increase. This is used by the company as a marketing tools, with the hope that the products (goods or services) offered can reach a wider market, increase sales, enhance the company’s image and compete with other similar companies. PT. Sari Coffe Indonesia is known as Starbucks using social media such as Instagram, LINE and Facebook. On the other hand, Starbucks also pays attention to the quality of services provided to its customers which must be able to meet customer needs and even exceed customer expectations. Therefore, the purpose of this study is to find out (1) the effect of social media marketing (X1) on customer purchase intention (Y); (2) service quality (X2) use towards purchase intention (Y); (3) social media marketing (X1) and service quality (X2) use towards purchase intention (Y). The method used in this research is associative quantitative, the method of data collection using the media questionnaire, the scope of this research focuses on customers at Starbucks Pasaraya Grande branch. Data processing using SPSS. Data processing results indicate that there is a significant influence between the independent variable and the dependent variable of 59.8%. At the same time, the results of the F examination also show a significant effect between the independent variable and the dependent variable. In addition, based on T examination, service quality (X2) partially dominates the influence on intention to buy (Y) variable with t count 9,404 while the amount of t count on social media marketing (X1) is 3,182.
What Drives Consumer’s Intention to use Online Property Websites: A Conceptual Model
Authors: Mui Ling Dyana, Chang ; Rizal Hamid ; Nelson Lajuni ; Norazah Mohd Suki
Pages: 630-633
DOI:
doi.org/10.32861/jssr.spi2.630.633
Abstract
The real estate market in Malaysia is growing as the nation grows more prosperous. There were 376,583 transactions recorded in Malaysia in 2010 with an aggregate worth RM107.44 billion (Construction Industry Development ,2016). This study intends to inspect the factors that drive consumer’s intention to use online property website. Previous literature does not include in-depth analyses such as consumer behavior. Hence, this conceptual paper proposes a model the key constructs that determine consumers’ intention to use online property website based on the Stimulus-Organism-Response (S-O-R) model. The proposed model integrates the S-O-R model with atmospheric cues from websites such as informativeness, effectiveness and entertainment. The results of the study provide significant insights the phenomenon of using online property ads and factors that influence consumers’ intention regarding online property websites. Recommendations for future research are also presented.
The Influence of Customer Experience to Revisit Intenton in Pandawa Beach Attraction
Authors: Ni Ketut Wiwiek Agustina
Pages: 634-638
DOI:
doi.org/10.32861/jssr.spi2.634.638
Abstract
One of the attractions in Bali to allure domestic and foreign visitors to come is Pandawa Beach. Located in Kutuh Village, Kuta Selatan sub-district, Badung regency, less than 3 kms from Nusa Dua Tourism Area and Uluwatu Temple, Pandawa Beach gives a different perpective of sight from the trimmed limestone cliffs terraced on the sides of the road, the ocean’s beauty and clean white sands garnished by stone carved statues. All of these constitute a potential view and offering experiences for the visitors. Therefore, the local authority along with the caretaker of Pandawa Beach have implemented a concept of customer experience in order to achieved the increasing level of revisit intention to Pandawa Beach. The aim of this research is to find out the effect of customer experience to revisit intention in Pandawa Beach Tourist Attraction, using quantitative descriptive method. As many as 100 respondents was taken by simple random sampling test and surveyed. The results of the study are due to between customer experience and revisit intention .Customer experience significant impact on revisit intention .Of the relations between experiences visitors with their respective interest visit back marked positive. This proves that the better experience of the visitors will be interest visit back.
Does Managerial Ownership Moderate the Effect of Managerial Ability on Earnings Quality? A comparative Study of Manufacturing Companies in Indonesia and Malaysia
Authors: Dody Hapsoro ; Aghni Mira Shufia
Pages: 639-647
DOI:
doi.org/10.32861/jssr.spi1.639.647
Abstract
The purpose of this study is to test the capability of managerial ownership in moderating the effect of managerial ability on earnings quality. The research sample consists of 41 manufacturing companies in Indonesia Stock Exchange and 53 in Malaysia Stock Exchange within the year of 2014–2016. Partial Least Square (PLS) method used for data analysis. The result shows that managerial ability has a positive and significant effect on earnings persistence, both in Indonesia and Malaysia. Managerial ability also has a positive and significant effect on accrual quality in both countries. Managerial ownership strengthens the effect of managerial ability on earnings persistence, but only in Malaysia. However, managerial ownership strengthens the effect of managerial ability on accrual quality in both countries. The results of this study can help investors and creditors in making decisions. Before investors invest in a company or before creditors lend funds to companies, investors and creditors need to first consider the persistence of earnings, not only see the amount of earnings the company gets to ensure that the company’s earnings quality is good and the company has good prospects in the future.
Examining Factors Influencing Customer Intention to Use Islamic Home Financing: A Study in UTM
Authors: Guo Yi ; Tian Zhongkai
Pages: 648-653
DOI:
doi.org/10.32861/jssr.spi2.648.653
Abstract
Islamic home financing is a kind of product offered by Islamic banks, which is based on the principle of Sharia. Using the Theory of Reasoned Action (TRA) as basis, this study examine factors that influence customers intention in using Islamic home financing. 342 usable surveys are obtained from Islamic bank customers which are the staff in UTM. There are six determinant factors which are attitudes, subjective norms, religious obligation, price and product knowledge were tested. The outcomes show that attitude, religious obligation and product knowledge significantly influenced customers’ intention to use Islamic home financing while price and subjective norms are not significant. The results would help bankers to improving the strategies about the factors that they need the effective market Islamic home financing products in order to be more competitive and known to customers.
Potential of Horton Plains National Park as Geo Tourism Destination: Inventory & Evaluation
Authors: Edirisooriya K. V. D ; Wijerathne K. B. P. C. A
Pages: 654-658
DOI:
doi.org/10.32861/jssr.spi2.654.658
Abstract
Horton Plain is the highest plateau in Sri Lanka with an elevation ranging between 1800m and 2300m. It is situated in the Central Highland of the country which covered 3162 hectares. The main objective of this study is the attempt to identify Geo – Tourism potential and in the Horton Plain National Park. Data collected for this study are from both secondary and primary sources. Secondary data collected through literature, research articles, maps, books, and magazine. The primary data collected from field observation, interview and questionnaires. The Geo tourism potential was evaluated using an assessment methodology with mathematical formulas. Scientific values, additional values and vulnerability were used for the assessment. As a result, Horton plain National Park was identified Geo tourism potential to be based on the final results of the evaluation, it can be concluded that the area of Horton plain National Park possesses high scientific value (ScV 56.48%), moderate additional values (AdV 38.25%) and a high level of vulnerability. Finally, can be concluded study area has great geo diversity which makes it attractive for various types of tourism, including geo-tourism.
Testing on Actual Use and User Satisfaction Enterprise Resource Planning on Banking Companies in West Sumatera
Authors: Dandes Rifa ; Siti Rahmi ; Daniati Puttri
Pages: 659-664
DOI:
doi.org/10.32861/jssr.spi2.659.664
Abstract
This study aims to examine the level of real use and satisfaction of ERP users in banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and satisfaction of ERP users in banking companies in West Sumatra. Data acquisition was carried out by survey techniques through questionnaires to 140 employees from 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence on the quality of information systems, information quality and service quality at the level of real use of Enterprise Resource Planning. While the test results in model II show that there is an influence of the quality of the information system, information quality and service quality on the satisfaction of users of Company Resource Planning.
Leverage, Performance, Size and Reserve Management: Empirical Evidences in Malaysian Islamic Banks
Authors: F. M. N. Noor
Pages: 665-671
DOI:
doi.org/10.32861/jssr.spi2.665.671
Abstract
This study examines the relationship between leverage ratio, bank’s performance, size and profit equalisation reserve. Using GMM estimators, both difference and system, we find significant relationship between current leverage ratio and previous leverage ratio and profit equalization reserve. Overall, our results are consistent with the several past literatures with addition of determining impact of profit equalization reserve on leverage ratios of Islamic banks in Malaysia.
The Moderation Effect of External Environment Turbulence in Tourism Sector: Comparative Analysis of Pakistan & Thailand
Authors: Mirza Waseem Abbas ; Dr. Masood ul Hassan
Pages: 672-684
DOI:
doi.org/10.32861/jssr.spi2.672.684
Abstract
Tourism sector in Pakistan is facing a situation of severe crisis, plagued by poor management, lack of infrastructure, weak and ineffective policy and implementation. The looming cloud of terrorism has further diminished the role the sector could play in the country and the region’s development. Recent military operations against terrorist elements and the inauguration of China Pakistan Economic Corridor (CPEC) are being hailed as a new phase, bringing more opportunities for business. However, it may also bring new challenges to the existing industry as well. The Thailand tourism industry faced similar kind of situation but it sailed out. The current research paper examined the moderating effect of external environmental factors and relationship of Customer Relationship Management Effectiveness (CRMe) with business performance and business innovation. A sample of 382 respondents was selected. The respondents belonged to Tourism sector in Pakistan and Thailand. The responses were tested and analyzed using Structural Equation Modeling in AMOS. It was observed that Technological Turbulence, Market Turbulence and Competitive Intensity significantly moderate the relation of CRMe with business innovation and business performance. This study is significant as it highlights the importance of external environmental factors for business performance and innovation Vis a Vis the effectiveness of an organization’s CRM capability. Results of this study hold significant implications for policy makers and stake holders.
Change Space for Green Production in Vietnam: The Case of Brick Production
Authors: Tung Nhu Nguyen
Pages: 685-692
DOI:
doi.org/10.32861/jssr.spi2.685.692
Abstract
Green production of bricks need to be promoted to reduce greenhouse emission gas. Nevertheless, best practices of green brick production are being slowly adopted by local brick producers. The paper discusses the emerging adaptive leadership theories for environmental sustainability. A qualitative study employing tools of change space analysis and stakeholder analysis revealed localized barriers to green production. Overall, it is hard to change traditional production processes in all firms. But there is increasing demand for this change from environmental and social consumers and governments are committed to this cause. A strategy for institutional collaboration with identified priority partners has been drawn up to integrate best practices with local knowledge and initiatives for sustainable production.
The Mediating Role of WOM (Word of Mouth) Between Antecedents and Purchase Intention among Hotel Guests in Sarawak, Malaysia
Authors: Mark Kasa ; Pressca Neging ; Azizan bin Yatim
Pages: 693-697
DOI:
doi.org/10.32861/jssr.spi2.693.697
Abstract
Word-of-mouth (WOM) is interpreted as inter-consumer communication regarding their personal experience of a product or service. WOM Marketing has become an important communication tool to promote brands and products. The objective of this study is to investigate the influence of WOM on purchase intention as well as to examine WOM as the mediating effect in associating the antecedents (service quality, trust, utilitarian value, and hedonic value) and purchase intention among Sarawak’s hotel guests. Studies have proven that WOM to be rather persuasive compared to advertising in transferring positive or negative information and is set to be one of the most relevant and important strategies to promote hotel’s products. This cross-sectional paper, using self-administered questionnaires, is one of the few papers to examine the prominent factors on word of mouth and purchase intention in the context of Sarawak hotel industry. The targeted population sample consisted of 400 respondents who stayed in the hotels in Kuching. Quantitative study, random sampling method, descriptive and inferential statistics were used in the data collection and analysis, of which SPSS version 23 and PROCESS Model 4 were utilized. The results indicated that there was a significant mediating effect between all the four antecedents and purchase intention.
Worklife Balance on Woman With Flexible and Non-Flexible Working Arrangement
Authors: Rosaly Franksiska ; Nugraheni Bomba
Pages: 698-705
DOI:
doi.org/10.32861/jssr.spi2.698.705
Abstract
The purpose of this study is to analyze the differences of work-life balance between women working with flexible working hours and women working with non-flexible working hours. The objects of this research are the working and married women with two different time management groups; the flexible group and the rigid/fixed group. The data collection method applied in this study is the purposive sampling method with the samples consisting of the women working as lecturers, insurance employees, bank employees and civil servants. The data used in this study are the primary data collected from the questionnaires. This study used the independent sample t-test, and the results show that there are differences of work life balance between women working with flexible working hours and women working with inflexible working hours. The dimension that differentiates these two groups is on work interference with personal life (WIPL) dimension in which the women in the flexible group could freely choose and use their time to work so that they can balance their time used for their family and their job.
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Total Articles 109 |
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